Frequently Asked Questions (FAQ):
This is another of the questions we had to address when we formulated our business plan. As a wholesaler we are only passing along the manufacturers warranty. We have negotiated special terms with most of our manufacturers and our standard policy is:
1- You request a return authorization from us or the manufacturer. You return the product with the "RMA" or "RGA" and they will send you the replacement no charge.
2- If you are in a "pinch and can not wait for the process" buy another product we’ll pay the freight, you send it back to the manufacturer prepaid and we’ll credit your card back, as the manufacturer credits us.
3- If you want to return a new and un-used product because of a job cancellation or the like. We will assist you on getting a "RGM/RMA". You will be responsible for freight both ways. The product must be in the original packaging, new, unused and 100% resellable, this does not apply to custom for the job manufactured products. Each manufacturer has different policies but a "restocking fee" is not uncommon.
4- On any custom made for the job products: such as fire dampers, louvers, grills, registers or filters, (typically we provide submittal data for your approval on these type products), there is a no return, no refund, non-disputable policy. Each prodcut is custom made to your specifications by the manufacturer. All of these type products are warrantied against manufacturing defects by each manufacturer but not application, or use.