Frequently Asked Questions (FAQ):
Our checkout process is simple and easy. Also it is not actually finalized, buy this I mean even after you are done, nothing has been taken from your Credit Card. Every credit card is actually reviewed by our staff, before "authorizing" and "capturing" your funds. If we see anything that does not seem correct, we call you for verification. Also if the additon of freight process is not correct we will often "fix it" (only lower never higher) and send you a modified Invoice.
1> Select all your products when you are ready, click the red bar "checkout"
2> If your billing address is the ship to address then check UPS Ground and click the red "next"
3> If you want it shipped elsewhere, click the "ship to another address" box and fill it in. Old ship to's have been saved for your convience.
4> Now you check "credit card" and enter your credit card information. We do not keep credit card information on file so you do have to enter it each time. Sorry. We do offer a Check to Bank Draft option. If you desire you may write a check out and fax it to us. We will then electronically turn it in to a bank draft with the help of Quicken (Intuit) Services. Lastly we offer a Quote or Estimate system, this is useful with large orders requiring freight, like fire dampers, duct systems, or commercail grills. Often we will have to get a freight quote directly form the manufacturer. Just mark the appropriate box and we will correct the billing and send you a correct invoice with all updated costs for your approval.
5> If you are using a gift card enter the code in the "Gift Card" Box.
6> If all went well you will see the preliminary invoice, if you qualify for any of our promo codes or discounts enter the code in the "promo code" box. If you have any "special information" for us enter it in it's box.
7> If all is good then click the red "purchase box" and you are good to go.
8> You will receive an email telling you that you are in processing, and then an email giving you your tracking information and a copy of the invoice when we have shipped. At any time you can log in to the site and under the "my accounts" tab click the "view my order status" tab and you can check on all your orders, invoices and their status.
If you have any questions you and use the 'ticket" function under the "my accounts" tab and send us an "in-house" message.